FAQs Your Questions Answered

Still need help? Call our friendly team on 1300 286 824.

  • How much does it cost?

    Most repairs cost less than your insurance excess. Find out exactly how much with either a free on-site, online, over the phone quote from our highly trained professionals.

  • Can I claim the work on my insurance?

    With the majority of minor repairs costing less than $500, most customers are pleasantly surprised at the value Touch Up Guys offer. When the repairs are more extensive many customers still prefer to avoid making an insurance claim as they may risk losing a no claims bonus or incurring increased premiums. On all occasions, Touch Up Guys will provide a quote before work commences.

  • How long does it take?

    The average bumper bar or scratch repair will be completed between 1 and 4 hours. More extensive damage may take longer but should be completed same day.

    Your local Touch Up Guy will confirm the time needed for your specific repair at the time of booking you in.

  • Where is my vehicle repaired?

    Touch Up Guys come to you! Our mobile vans are a travelling repair station, which means we can carry out the repair at your home or at your workplace.

  • Can you fix the damage on any vehicle?

    Yes, sedans, wagons, utes, 4WDs but don’t hesitate to ask if you have something outside of this range. Remember, our core service range includes onsite repairs to scraped, dented or torn/split bumpers, as well as panel scratches and minor panel repairs. Some of the Touch Up Guys can also offer specialised repairs including Alloy Wheels, Paintless Dent Removal and even a superior Buff & Polish service.

  • Do you guarantee the work completed?

    Yes. We guarantee to complete our work to a high and satisfactory standard. Our customer reviews are a testament to this.

  • What types of damage can’t you fix?

    Although Touch Up Guys specialise in ‘cosmetic’ repairs, some of the businesses can repair more extensive damage to plastic component like bumpers, mirrors, skirts and grilles. We don’t repair major damage and dents to metal panels where it may be necessary to install replacement panels beyond repair.

    Our general repair exclusions include:

    • Crash and Structural damage
    • Dents bigger than an A4 piece of paper
    • Chrome and high polished alloy wheels
    • Key scratches the length of the vehicle
    • Painting of full cars, bonnet, roof or boot panels
    • Some non-painted textured plastic
    • Deep panel scratches or dents on roof, bonnet and boot lid

    If in doubt, please give us a call to discuss.

  • Are your technicians insured and licensed?

    All of our Technicians are extensively trained and certified in Touch Up Guys service range. Where applicable we work with government authorities to ensure compliance to all licenses and laws designed to protect the health of our Technicians and our customers as well as the environment. Touch Up Guys have all the required insurances in place to give everyone peace of mind.

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